Social-sector organizations are turning to chatbots to meet their goals for learning initiatives. It’s challenging, though, to attract users to educational content. Think about how you might feel if you click on a link and get a 50-page document in a new browser tab. Like most users, you might …

This is Part 2 in the post series about improving your chatbot by analyzing user messages. (You can read Part 1 here)

Social impact organizations need to pay attention to what users say when communicating with their chatbot. Users often communicate with natural language responses, also known as “free-text” or …

Interest in and use of chatbots continue to grow among nonprofit organizations as they allow for providing services to and educating constituents at scale in an interactive, engaging way. But once you launch your chatbot and let it interact with users, you will notice that one of its most frequent …

Artificial intelligence-powered chatbots have become ubiquitous in today’s world. Increasingly, more non-profit organizations are creating chatbots for different purposes. AI-powered chatbots help fundraising efforts, help assist with education, and provide an artificial support staff that is available around the clock. One of the biggest benefits that non-profits see is …